Refund policy
Because every Sythe product is printed to order, all purchases are final sale.
We do not accept returns, exchanges, or refunds for:
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Ordering the wrong size
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Choosing the wrong color or product
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Changing your mind after ordering
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Disliking the fit, color, or design
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Providing an incorrect or incomplete shipping address
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Minor differences in color, print placement, or appearance that may naturally occur during the printing process
Customers should carefully review the product description, size chart, shipping address, and order details before completing their purchase.
Damaged, Defective, or Incorrect Products
Contact us if your product arrives damaged, defective, incorrectly printed, or substantially different from what you ordered.
You must email support@sythewear.com within 30 days of the delivery date.
Your email must include:
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Your full name
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Your order number
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A description of the problem
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Clear photographs showing the entire product
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Close up photographs clearly showing the damage, defect, or printing issue
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A photograph of the shipping packaging and label when relevant
Claims submitted without sufficient photographic proof or order information may be denied.
Do not mail the product back. Sythe does not accept physical returns unless we provide written return instructions.
After reviewing the evidence, Sythe will determine whether the product qualifies for a refund. Approved claims will receive a refund for the price paid for the affected product.
Original shipping charges are not refundable unless required by applicable law or unless the entire order could not be fulfilled.
Refunds will be sent to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.
Submitting photographs does not automatically guarantee approval. Damage caused after delivery, ordinary wear, incorrect washing or care, customer alterations, or issues that are not visible in the submitted evidence are not eligible for a refund.
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s location.